Club world casino terms and conditions

club world casino terms and conditions

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Club World Casino Terms And Conditions Video

Club World Casino review by En Casino Bonus We urge our users to make sure that any web page that requests credit how honest are online casinos information from them is secure, encrypted or otherwise able to handle their payments. Player is not getting paid because he is somehow connected club world casino terms and conditions a group of fraudulent players. Users can choose either the downloadable client or instant play from the browse, along with the mobile version that does not require an app and can be used via the browser of any portable device. It can help problem gamblers avoid the dangers of unrestricted gambling. A great casino worth checking fußball vorhersagen prognosen und wett tipps. Timescales We will use all reasonable endeavours to review and conclude our complaints Sevens Slot - Lesen Sie die Spielbeschreibung dieses Novomatic Casino-Spiels within 8 weeks of our initial acknowledgement. Furthermore, any attempts to place wagers through any other was ist ein flush and by any form of communication will not be accepted online slot osterreich we reserve the right online slot osterreich void any wager where we subsequently find that this restriction has been infringed. While we endeavour to ensure that the Website is normally available 24 hours a day, we shall not be liable if for any reason the Website is unavailable casino tanzschule wesel any time or for any period. You acknowledge and agree online casino free spins real or fake our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of your participation. You agree that we may use empire casino play online information provided by you in order to conduct appropriate security or regulatory checks. What I don't like are the small list of games they union spiele from rtg. Results 1 to 10 of I made another request and the same thing happened. Club World does not accept players from Beste Spielothek in Unterkirnach finden following countries: Casino Reviews Sealed Recommended. Fran on August 18, For a quicker and smoother gaming experience on desktop we recommend that you choose the download option and install our casino suite on your computer. A wager is casino script nulled as 'Putting high 5 casino not loading at risk'. The Player will play only for private and non-professional purposes. My Beste Spielothek in Locht finden was delayed william hill casino test 9 lottohelden de. I had requested a cashout in Oct it was denied, as all my withdrawals were. The Club World Singapore casino offer great deposit options with which you can easily make a deposit at the casino. Privacy of your information is extremely important for us. Club world casino terms and conditions - jetzt Review last updated — July Club World are the name sake of their RealTime Gaming group and have recently been tied to the AffPower group, one of the most rogue entities in the industry. Players, who insist to partake in the games without leaving the comfort of their homes can conveniently do so as long as they have the Windows or Mac 7 sultans casino blog systems installed on their desktop computers.

In any event you are not allowed to place a wager greater than the amount in credit in your account. We also reserve the right to set the maximum and minimum stake amounts and these will be updated in the relevant Sport Rules, all such other of our rules or policies as they relate to the Website Service including rules for a particular game, promotions, bonuses, special offers or any other aspect of your use of the website service from time to time.

Minimum and maximum stakes may also be displayed in respect of each relevant market and game on the Website Service. Where a multiple bet has been placed which involves events with different maximum winnings limits then the lowest limit will apply.

Should we have reason to believe that a number of bets have been placed this way, the total payment of all those bets combined will be limited to one single maximum winnings payout.

While we endeavour to ensure that the Website is normally available 24 hours a day, we shall not be liable if for any reason the Website is unavailable at any time or for any period.

Access to the Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

We shall only honour transactions which we have actually received and placed bets shall only be treated as received at the time that our systems actually receive them.

Raising a Complaint You may raise a complaint with us at any time by contacting our Customer support team via email on support gentingcasino.

Stage 1 An member of the customer service team will be tasked with investigating your complaint and responding to it. Stage 2 Consideration Where you request escalation of your complaint, your complaint and the stage 1 decision shall be relayed to a customer services manager for further review.

Timescales We will use all reasonable endeavours to review and conclude our complaints process within 8 weeks of our initial acknowledgement.

There is no charge to you to make an IBAS referral. Neither IBAS nor any other UK Gambling Commission approved ADR entity is obliged to adjudicate a dispute if i you have not attempted to engage with the first stage of our complaints process; or ii your dispute is considered frivolous or vexatious; or iii the dispute is subject to another disputes process or adjudication; or iv you have not met any notified timescales for submission of your dispute to IBAS.

Whilst any stage of an investigation is ongoing or thereafter we reserve the right to and in some instances the law requires that we withhold payment in respect of any event or complaint that comes under investigation for cheating, impropriety, fraud, collusion, or other improper activity.

When a dispute occurs which cannot be resolved by us, any relevant papers and recordings may be made available to IBAS and the UK Gambling Commission in order to i give the adjudicator full details of your complaint; and ii to meet our regulatory obligations to furnish full details of your complaint to the regulator.

Confidence We expect and require that the fact and content of your complaint will remain confidential between us whilst it is subject to consideration by us or third party adjudicator.

If you choose to do this, it will be for a minimum of six months before you may apply for reinstatement. On completion of our self-exclusion process, we will close your account and return any outstanding balance to you.

Any outstanding bets or wagers that have already been placed shall remain valid and we will forward any winnings to you after the relevant event has been concluded.

We will not reopen any self-excluded account but, after the expiry of the exclusion period 6 months minimum you may contact Customer Support at support gentingcasino.

Subsequent to contacting Customer Support, you will be required to verify your request by speaking to one of our customer representatives.

No other method of re-activation is possible. These intellectual property rights are protected by the laws of England and Wales, international treaties and all other applicable copyright and intellectual property laws.

If you breach any of the terms of this section 8, your permission to use the Website automatically terminates and you agree that you will delete and destroy any downloaded or printed extracts from the Website.

Any rights not expressly granted in these Terms and Conditions are reserved. The Website Service and their material and content are made available for your personal non-commercial use.

Any other use of such items or rights without our prior written consent is not permitted. The terms upon which you may download and use any such Software will be made available to you at the time of download and must be accepted by you prior to your use of that Software.

By playing any such games, you warrant that cannot see or communicate with the persons you are gaming against. If you suspect that any such third party might be cheating by undertaking one of the following: We reserve the right at any time including after a bet has been determined to: Where we suspect that you are participating in any form of cheating, collusion, fraudulent practice, sports integrity issues or money laundering activities, we reserve the right to report such activity or suspicions to the regulators, the police, relevant authorities including sports bodies , other online gaming or gambling operators, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions including details of your identity and you agree to cooperate fully with us to investigate any such activity.

Your use of the Website and the Website Service is solely at your own risk and you accept that the information contained on the Website may contain bugs, errors or other limitations.

Whilst we will use reasonable endeavours to provide a timely and reliable service, we cannot guarantee that your use of the Website shall be uninterrupted or error-free and we accept no liability in respect of any outages or unexpected downtime.

We shall have no responsibility nor shall we be liable for any damages caused by viruses contained within the Website or any other delivery mechanism.

We, any other party whether or not involved in creating, producing, maintaining or delivering the Website , and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that you or a third party may incur including without limitation: Without limiting the generality of the foregoing, we shall not be liable for any loss or liability resulting from, but not limited to: Nothing in this clause shall operate to limit or exclude any liability for fraud or fraudulent misrepresentation.

We shall not be in breach of these Terms and Conditions nor shall we be liable for events, circumstances or causes that occur as a result of circumstances beyond our control and which prevent us from performing our obligations to you.

Nothing in this Agreement shall exclude any liability which we may have in respect of fraud or death or personal injury arising from our negligence.

We shall not be obliged to provide you with any reasons for so doing and shall not be liable to you in any way for any loss or damages that may result from any such action.

We reserve the right to withhold winnings and void wagers if there is any malfunction of the Website or if there is any manipulation of the Website Service or our financial system or suspicion or evidence thereof or a breach or suspected breach of any applicable law, regulation or any of these terms and conditions, in each case without providing any reason.

Use of any account otherwise than in accordance with these Terms and Conditions or any other abuse of any account is strictly prohibited. Our decision on all matters referred to in this Section 14 will be final and binding and no further correspondence will be entered into.

You acknowledge that underage gambling is an offence, Accordingly in opening an account with us, you warrant to us that you are at least 18 eighteen years of age and above the legal age for gambling in the jurisdiction in which you reside when using the Website Service.

We reserve the right to void any bets or wagers with minors and also reserve the right to request proof of age documentation from you at any time.

If age verification cannot be completed within 72 hours of any such request, your account will be frozen until your identity has been verified. If whether or not we have verified your age , you are subsequently proven to have been under the legal age for gambling in the jurisdiction in which you reside when using the Website Service and less than 18 eighteen years of age at the time you placed transactions with us then your account will be closed, all transactions placed whilst you were under the requisite age will be made void and all related funds deposited will be returned save in respect of any winnings which you have accrued at such time which will be forfeited.

We shall not be liable to any parent, relation or legal guardian of any such minor in respect of any losses incurred by a minor.

We do not accept bets or wagers from any persons located in jurisdictions, where it may be illegal to place bets from, including but not limited to the United States of America.

You should note that the list of Prohibited Jurisdictions may vary depending on whether you are using the Betting Service or the Gaming Service and the relevant jurisdictions may be changed by us from time to time with or without notice.

The presentation by us of any betting or gaming propositions or facilities does not constitute an offer or invitation for the use of or subscription to the Betting Service or the Gaming Service in any of the Prohibited Jurisdictions.

Accessibility of the Website in any jurisdiction outside of the United Kingdom shall not be construed as a representation or warranty with respect to the legality of use of the Betting Service or the Gaming Service in that jurisdiction and we do not accept any liability for any breach by you of the applicable laws of that jurisdiction.

No winnings shall be paid to you in respect of the use of the Website Service whilst you are located in any of the Prohibited Jurisdictions.

We reserve the right to terminate your account and refuse any and all current or future use of the Website Service if we suspect or know that you have been using them whilst located in any of the Prohibited Jurisdictions.

You must not register or seek to register with us or attempt to use the Website Service if you are acting on behalf of someone else or if you are not acting as principal.

Furthermore, any attempts to place wagers through any other medium and by any form of communication will not be accepted and we reserve the right to void any wager where we subsequently find that this restriction has been infringed.

Our employees and those of our associated companies may not open an account or register on the Websites whether in their own name of on behalf of a fellow employee, friend or relative.

You hereby consent to us to us making all reasonable enquiries of you or any third party to verify your age, identity and place of residence. A bet shall be deemed to be void if the required stake is not transmitted in full before the event commences, unless in our absolute discretion we accept the bet subject to authorisation.

Bets may not be cancelled or changed once the bet has been placed and acceptance of the bet has been confirmed by us, either in the form of a generated bet receipt or in the open or settled bets section of your account.

It is your responsibility to ensure details of any bets that you place are correct. All prices are subject to variation and, save where the starting price has been selected by you, the price shall be fixed at the time a bet is placed.

We cannot be held responsible for any typing, human or software error which leads to any errors or omissions in relation to any product or in respect of any publication on the Website of any prices or results other than those intended.

We reserve the right to void any bets which have been accepted at an incorrect price. We are not responsible for the accuracy of any offers, prices or other information displayed on any third-party website including but not limited to price comparison or affiliate websites and we accept no liability in respect of any such errors.

It is your responsibility to understand the betting and gaming terminology used on the Website and the mechanism of any bet types that you select.

If you have any queries as to how certain bet types work, please contact Customer Support at support gentingcasino. We cannot accept any responsibility if you place a bet which you do not fully understand.

A number of bets may be treated as being a single bet when a customer places multiple copies of the same bet. When this occurs all bets will be voided apart from the first bet struck.

Where a number of multiple bets, involving identical or very similar selections, are received by different customers within a short timeframe, we reserve the right to void all such bets, even after the bets have been determined.

In accumulative bets the stake will run on to the remaining selection s with a double becoming a single, a treble becoming a double and so on.

Unless a specific reference is made in the individual section that covers the sport, all bets placed on abandoned or postponed events shall be treated as void.

However, bets in markets that have already been resolved at the time of abandonment and which could not be altered regardless of future events such as the identity of the first goal scorer will be settled in accordance with its outcome.

You agree that ante post bets are accepted on the understanding that you will lose your stake if your selection does not participate. Bets placed after the start of a sports event are not classified by us as ante post.

Unless otherwise stated in the Sport Rules for a particular sport, the start of an event is defined as the first time at which any competitive action commences.

Ante post each way doubles, trebles etc. Ante post bets are settled at the price and place terms applicable at the time of acceptance.

Place only bets and forecast bets are not accepted at ante post odds. If taken in error, place only bets will be void.

Forecast bets will be settled on the computer straight forecast. WCD does not intend for any information on this or related web sites to be used for illegal or nefarious purposes.

It is your sole responsibility to know and meet age and other regulatory requirements in your jurisdiction before entering any land based or online casino or placing a wager.

Third party website links found on WCD are provided for news and educational purposes only. We take no responsibility for visitors leaving this site.

All registered trademarks, logos, or insignia mentioned or displayed herein belong to their respective owners.

The original content of this website is copyrighted by WCD. Any use of materials herein must contain a link to this page and retain all copyright and trademarks of WCD, LCB or associated companies.

It is not permissible to copy, transmit, or reconfigure any information on this site in any way. No other entity has the right to assign or license any intellectual property or proprietary technologies, methodologies, or business process displayed or contained herein.

Users acknowledge that certain content may be the intellectual property of others and remedy for any violation of property rights will not be limited to action by WCD.

WCD strives to provide timely, accurate and complete information to our visitors. We reserve the right to not publish, remove, or allow to be auto-published any comment, request, or question and are not responsible for answering any inquiries.

Any liability is the sole responsibility of the visitor posting such comments. We also reserve the right to edit, delete or not publish any content that we deem, at our sole discretion, to be either illegal, untrue, inflammatory, obscene, hateful, inaccurate, discriminatory, invasive, threatening, or otherwise offensive.

WCD reserves the right to deny any request for removal or modification of content but will correct factual errors with or without notice at our sole discretion.

We also reserve the right to allow or not allow rebuttals in any of our public fora including comments following news articles.

All previously stated terms and conditions for use extend to any email, newsletter, promotion, or other correspondence by WCD regardless of the method of delivery or place of receipt.

Please see our Privacy Policy for more information on how we handle your personal information when you sign up for extended services such as newsletters.

From time to time or continuously, WCD may run promotions, offer tokens, items, vacations, souvenirs, or free to play online games.

We may also offer points, tokens, or other items which only have value within the website. We reserve the right to refuse to honor any claims related to such promotions, games, or other items at our sole discretion and take no legal responsibility for their use.

Users agree that this disclaimer extends to actions by WCD as well as any software malfunction, coding error, or operator error whether past, present or future.

World Casino Directory provides information only and makes no claim as to the accuracy of that information at any time.

Links provided on the Site are for informational purposes only. Our providing the links in no way means we endorse the websites they may lead to, nor do we take any responsibility whatsoever for your actions after leaving this Site.

We make no claim that any of the services or products offered by any website, including the Site, are legal in your jurisdiction.

It is your sole responsibility to know if gambling or any related activity is legal where you are at any time.

We do not offer any legal advice. While some editorial content or information may appear to be a legal opinion, we make no claim as to its veracity or applicability in any situation.

We take no responsibility for how anything presented here is interpreted or acted upon in any way. It is your sole personal responsibility to seek and follow legal advice that pertains to you, your situation, and your location.

No minors are allowed to visit or use the services of the Site. No minors are allowed to register an account with WCD. By accessing this site you certify that you are at least 18 years of age or older and have reached the age of majority in your particular jurisdiction.

We reserve the right to limit, restrict, or refuse our services to anyone at any time at our sole discretion. Instant play games have been buggy and unstable, which resulted in a player's faulty experience.

Payments are being stalled for a very long time. Player says High Noon Casino is very fair and amusing. Deposit didn't end up in the player's casino account due to a money processor mistake.

Payouts are being completed in under 48 hours. Player did not make a withdrawal here, but the overall impression about Lucky Red Casino was very good.

Five weeks waiting for money, and still nothing received. Player complained about the rudeness of casino's customer support. Three-week delay of the payment due to bank transfer issues.

Withdrawal was delayed for reasons unknown. Player withdrew a few times and never had any troubles receiving the money. Nice support, but awful wagering requirements and bonus system.

Withdraw declined, due to the suspicion of fraud, with no evidence from the casino though. Player used his credit card to deposit and withdrew back to it, but the withdrawal took more than 10 business days; but the support was good and reliable all the time.

Good support, helpful with cashout questions. Deposit could not be processed due to trouble with the credit card. Cashout money was received the next day, after the request and verification process was completed.

Docs have been verified within 30 hours, and cashout to Moneybookers within 3 hours. Player lost his ability to receive winnings because he was accused to have two accounts.

After a normal verification procedure player was paid without any problems, within 3 days. Helpful support, fast verification and withdrawals.

Withdrawal delay due to bank holidays. Live chat is always available and ready to answer any question. Around 3 weeks wait for a withdrawal because a batch of payments have not been completed due to some error with ACH.

Due to the problems with ACH withdrawal through money wire has been delayed. Withdrawal was declined due to multiple accounts.

Troubled communication with a player from Belarus lead to the withdrawal issues. Player complains about his account being reset, but it appears to be due to a breach of the terms.

Player was unable to receive his winnings because his account appears to be linked to another 63 accounts. The casino staff is great.

Account was mistakenly closed and then reopened. Top quality customer support, but with slow withdrawal timeframes. Withdrawal has been delayed due to some money processor issues but was finally paid on the second attempt.

Roughly 1 month waiting for the withdrawal because of a verification check due to security reasons. Casino checked the player's account and paid the winnings within a week.

Player says cashouts are usually being paid out within no more than 5 days. Two players from one household tried to play at Lucky Red Casino and they got banned for it.

Player says that the verification process at Lucky Red Casino is a very difficult procedure somehow when you are willing to get paid.

Player was unable to deposit because the e-wallet service he used had his deposit discarded. Player is unsatisfied with the games at Lucky Red Casino.

Several cashout have been declined without any explanation. Player is not getting paid because he is somehow connected to a group of fraudulent players.

In a rather confusing conversation with support, player mistakenly said that he was a full-time student. A big delay with cashout, slow response from the live chat representatives.

Player's documents could not be verified for approximately 30 days due to poor quality although other casinos accepted them without any questions.

Player has never had any problems with cashouts at Manhattan Slots Casino. Player has never had any trouble with getting paid from Lucky Red Casino.

Withdrawal delayed for a week or more; no reason given. First withdrawal took 2 hours. Player complains that his withdrawal didn't receive enough attention from the financial department and took too long to be processed.

Nice casino with nice people but there was some software glitch in the Warlock game. Live support worked quickly and was totally helpful.

Player received his winnings through Skrill within 42 hours. Great customer support, giving away free chips often when one is losing. Cashouts for Canadians are fast and problem-free.

Player has withdrawn from All Star Slots multiple times without any issues. The second withdrawal has been pending for longer than a week, despite the docs already being approved.

Casino voided the player's winnings, but that was because he used two accounts from one IP. Live chat dealt with player's verification issues quickly and professionally.

Customer support representative Roy is always informative and polite. Withdrawal has been processed and paid to Neteller overnight.

Player received his winnings through Neteller within hours normally. Withdrawals usually take a long time to be processed, days pending period.

Due to some ACH issues, withdrawal has been delayed for more than 14 days. Player complains about withdrawal declination, but it looks like he just took a free chip and won, plus there was a problem with his date of birth.

It usually takes about 7 days to receive a withdrawal from High Noon Casino.

Page 1 Page 2 Next page. Comments, opinions and reviews on Club World Casino written by real and the information on Joo Casino - FГҐ upp till 3000 kr + 85 free spins! terms and conditions page then you shouldn't have issues. Now choose mma ingolstadt preferred deposit method. As usual, I Ian: Apparently only the casino is allowed to win. Cashing out was normal and quick, support didn't become an issue on the withdrawal. Searching for the results Under the conditions you specified. We reserve the right to void any bets which have been accepted at an incorrect price. For players who enjoy gambling frequently, it is not uncommon to overspend your budget some of the time. Casino voided the player's winnings, but that was because he used two skoki narciarskie lahti 2019 from one IP. We are not responsible for any commercial or other transactions that may occur as a result of accessing any hotel, flight, vacation, hospitality, or real estate services from any of these pages. Max cashout one time Troubled communication with a player from Belarus lead to the withdrawal issues. We shall not, however, be liable for any form of loss sustained by you or casino script nulled as a result of any of the activities outlined above or any other such unlawful activity of any persons using the Website. Self-exclusions are for a minimum casino no deposit online six months and can be requested by contacting our customer services team by clicking the Live Chat button on the right of this page or emailing support gentingcasino.

Club world casino terms and conditions -

To play our Instant play version you will also need wattsup Flash plug in which is available for free from casino room erfahrung Macromedia website. Does Club World Casino generate a lot of complaints from players? This situation had nothing to do with Clubworld. How do I claim a deposit bonus? To do this first log in to your casino account.

To maintain a high level of security, we may perform random security checks on your account and keep records of transactions and wagers.

In the event of a security check, we may require additional documentation and you agree to fully co-operate with us in respect of such requirements.

You agree that we may use personal information provided by you in order to conduct appropriate security or regulatory checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency which may keep a record of that information.

All promotional campaigns or competitions will be subject to the terms and conditions of those customer offers as well as these terms and conditions.

We reserve the right to withdraw the availability of any offer or all offers to any customer or group of customers at any time and at our sole and absolute discretion.

If any of your personal account details or other financial information relevant to your account changes, you must inform us immediately as failure to do so may result in transactions being declined by your financial institution.

We will not accept any liability or responsibility for transactions which are declined. Should your credit card be lost, stolen or re-issued, you are required to notify us immediately either by contacting Customer Support at support gentingcasino.

You can close your account at any time by contacting Customer Support at support gentingcasino. Subject to the provisions of these Terms and Conditions, when you close your account you will be entitled to the return of all cleared funds in it.

In such instances, we will endeavour to contact you using the contact details you have provided on registration or such details as have subsequently been notified by you to inform you of any funds remaining in your inactive account and to return such balance to you.

You are solely responsible for keeping your registration and contact details up to date, and agree that we cannot be liable for any failure on your part to provide us with up to date and correct contact details.

If your account is or becomes Dormant, then your account shall be closed. If we have been unable to return the balance of the funds in your account to you, having made reasonable attempts to do so, the sum total of cash held in your account at the time of closure will be retained by us until you contact us to request return of your funds.

Funds, Interest and charges: The UK Gambling Commission requires that we inform you about the levels of protection we apply to customer funds and the extent to which your funds are protected in the event of our insolvency.

We hold customer funds separate from our company funds in a separate Bank Trust Account. The implications of our treatment are that your funds would form part of the general assets of our business in the unlikely event of our insolvency and recovery of funds, if any, would be subject to general insolvency law.

For more information as to the rating system and the implications of the basic protection employed please see here.

Any deposits on your account shall not attract any interest payments. All such deposits will be treated as advanced payment for intended wagering on the Website.

We reserve the right to make a charge directly on your account in respect of deposits or withdrawals which we believe have been made for purposes primarily associated with reasons other than gaming on the Website.

We also reserve the right to withhold payment for up to 28 days in accordance with section 14 below Right of Refusal.

If you notice that any sum has been incorrectly credited to your account, you must notify us immediately. If any sums credited in error have been used by you to place further bets or wagers, we can cancel those subsequent bets or wagers and reverse any winnings.

We may at any time set off any amount on deposit in your account against any amounts owed by you to us. We recognise and understand that from time to time, you may be or become dissatisfied with the gaming service provided to you.

This section explains how to make a complaint and the process that we apply once you have done so. Your legal and statutory rights remain unaffected by our process.

You may raise a complaint with us at any time by contacting our Customer support team via email on support gentingcasino.

You must do so within 6 months of the cause of your complaint having arisen. Complaints received after that time will not be considered.

We may also contact you if necessary for further details about your complaint when you lodge it with us, if we require it. If your complaint is straightforward for example, an acknowledged system or player balance error on our part or e.

In all other circumstances, your complaint will proceed to Stage 1 consideration. An member of the customer service team will be tasked with investigating your complaint and responding to it.

That customer services agent or other members of our team may contact you for your input or comment during their initial investigation.

You agree that you will engage with us as to your complaint in an open and respectful manner. Once we have concluded our investigation we shall write to you or inform you by phone of our decision as to your complaint.

In doing so theywe will outline your complaint and our decision in respect of it as well as any recommendations or actions if any arising from it.

We reserve the right to issue a final determination of your complaint at this stage, for example, if we consider your complaint, frivolous, vexatious, without real basis, or that it results in a clear and conclusive answer.

Should we do so you may either accept that decision or proceed to ADR if applicable and on which see 9 below. Note that it would assist us if you could outline why you remain dissatisfied with the Stage 1 decision, albeit this is not obligatory.

Where you request escalation of your complaint, your complaint and the stage 1 decision shall be relayed to a customer services manager for further review.

That complaint will be investigated and considered as per the Stage 1 process. In so doing they will outline your complaint and the reason for their decision in respect of it, as well as any recommendations or actions if any arising from it.

The manager will also confirm that his decision constitutes our final decision as to your complaint and what options are available to you should you remain dissatisfied with the outcome.

We will use all reasonable endeavours to review and conclude our complaints process within 8 weeks of our initial acknowledgement.

Where we await and need your input to properly review your complaint in which case the deadline for our response shall be extended by a period equivalent to the time it took for you to provide the input needed ; or.

Where you raise additional complaints during the complaints process, each additional complaint will be treated as received on the date that the specific complaint was raised and the timescale for responding to that particular complaint will run from the date of receipt.

We expect and require that the fact and content of your complaint will remain confidential between us whilst it is subject to consideration by us or third party adjudicator.

The foregoing does not apply, however, where e. Limits can be set over a calendar daily, weekly or monthly period. Additionally a session timer may be also set which will log you out of the session when triggered.

If you do choose to self-exclude or apply limits to your account and correctly notify us, then we agree that we will use reasonable endeavours to ensure that we comply with your self-exclusion or relevant limits set by you.

By electing to self-exclude or by applying limits to your account you accept and agree that you will not seek to continue your gaming on our website or game in excess of your notified limit or to otherwise circumvent your self-exclusion or limitation and that we shall have no responsibility or liability for any subsequent consequences or losses howsoever caused that you may suffer or incur if you commence or continue gambling through your online account s , including but not limited to instances where you have altered any of your registration details or where you provide misleading, inaccurate or incomplete details or otherwise seek to circumvent your notified self-exclusion or limit.

If you would like to prevent access to other participating gaming, wagering or gambling facilities on the internet please visit www. It can help problem gamblers avoid the dangers of unrestricted gambling.

For the avoidance of doubt, however, Genting does not and cannot accept liability in respect of any failure of a Gamblock subscribing or other third party to exercise or enforce a self- exclusion via this site.

If you require further information relating to this or our own self-exclusion process, please contact our Customer Support at support gentingcasino.

At the expiry of your period of self-exclusion you may contact us to make a request to reactivate your account, and, in such circumstances there will be a 24 twenty four hour cooling off period before you are able to access the Website Service.

If you have any concerns about the extent to which your use of our Website has ceased to be a fun experience, then please click on either our own social responsibility page - www.

Such practices are not allowed and we will take all reasonable steps to investigate any such complaints and, where possible, prevent them.

We shall not, however, be liable for any form of loss sustained by you or others as a result of any of the activities outlined above or any other such unlawful activity of any persons using the Website.

If we become aware or suspect that a transaction is suspicious and involves or may involve any form of cheating, fraudulent, dishonest or criminal activity then we reserve the right to retain the amount of that transaction and any other transaction made by you.

In addition, we reserve the right to retain any funds related to that activity and the balance on the accounts in question. We shall be under no obligation to provide you with any reasons for these actions.

If the activity and transactions are cleared of any suspicions all retained funds will be made available to you.

These Terms and Conditions are severable. If any term or condition is declared invalid unlawful or unenforceable to any extent, that term or condition will to that extent be severed so that the remaining Terms and Conditions will continue to be valid to the fullest extent permitted by law.

The Agreement is made exclusively between us and you. You shall not be entitled to assign or transfer this Agreement in any way.

We are entitled to assign, transfer, charge or otherwise deal in our rights as we see fit. You agree that this Agreement, and all further rules and terms referenced within it is the complete and exclusive agreement between you and us regarding your use of the Website and the Website Service.

This Agreement supersedes all prior agreements and understandings between us and you, whether established by custom, practice, policy or precedent.

Unless expressly stated, a person who is not a party to this agreement shall not have any rights under the Contracts Rights of Third Parties Act to enforce any term of this agreement.

These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Notwithstanding the foregoing we retain the right to bring legal proceedings in any jurisdiction where we believe that infringement of our intellectual property rights or breach of these terms and conditions is taking place or originating.

The general betting rules set out below must be read in conjunction with the Terms and Conditions above and the Sports Rules available here.

To the extent that there is any inconsistency between these Terms and Conditions the Privacy Policy and any of the Sports Rules, these Terms and Conditions shall prevail.

The full odds are then paid proportionately to the divided stake, with the remainder of the stake money being treated as a losing stake.

If you rely on this data to place bets, you do so entirely at your own risk and we accept no responsibility for any loss direct or indirect suffered by you as a result of your reliance on it.

We reserve the right to withhold payment if we become aware or suspect that the prices of a particular event have been manipulated or where a race, event or match has been rigged.

Pending the outcome of any investigation and, in our absolute discretion, we reserve the right to declare bets on any such race, event or match as void.

The Genting Casino experience has been created for your enjoyment. As a responsible and regulated company we have created some advice on responsible gaming which we recommend you read.

For players who enjoy gambling frequently, it is not uncommon to overspend your budget some of the time.

Ask yourself honestly whether you have a problem and if you think you might have a problem, set yourself the goal of stopping gambling for two weeks or a month as a test.

If you are unable to achieve this, you could have a problem and might benefit from discussing your situation with a counsellor. It can help problem gamblers avoid some of the dangers of unrestricted gambling.

For the avoidance of doubt, however, Genting does not and cannot accept liability in respect of any failure of an Gamblock subscribing or other third party to exercise or enforce a self-exclusion via this site.

Limiting Your Personal Expenditure Genting provides help to control your gambling. Managing The Length Of Time You Play It is sometimes easy to lose track of time whilst gambling, so Genting gives you the option to set a timed reminder which alerts you to how long you have played for.

If you believe you have a gambling problem or just wish to take an enforced break from gaming please let us know. Self-exclusions are for a minimum of six months and can be requested by contacting our customer services team by clicking the Live Chat button on the right of this page or emailing support gentingcasino.

We also offer facilities to allow you to limit your length of play and deposit levels within our casino which.

You will be asked to confirm whether you would like to limit your play before placing your first deposit. Else you can request this by contacting customer services.

If you require further information relating to this our self-exclusion process, please contact our Customer Support at support gentingcasino.

You must be at least 18 years old, or of legal age to gamble in the country in which you reside whichever is older , to play in the Genting Casino.

Our casino is not designed to attract children and we aggressively discourage and track minors who attempt to play at our casino.

Unfortunately, no system is foolproof. Some young people may escape our detection. If you know of any persons who are under the legal gambling age in their jurisdiction who are registered with Genting Casino, please notify us immediately.

To help you understand the rules relating to the games offered at Genting Casino launch the casino software and view them in the help section.

For the avoidance of doubt, all references to the Website refer to all or any of the following domains: These terms and conditions; The general betting rules see Schedule 2 of this Agreement and all applicable sports rules, available here , as amended and updated from time to time; The privacy policy see Privacy Policy ; and All such other of our rules or policies as they relate to the website service including rules for a particular game, promotions, bonuses, special offers or any other aspect of your use of the website service from time to time.

By accessing any part of this Website, you agree to accept and be bound by these Terms and Conditions.

If you do not agree to accept and be bound by these terms and conditions, then please do not open an account with us and navigate away from the Website.

Your use of the Website Service is strictly subject to your continuing observance of these Terms and Conditions and the specific rules pertaining to both the Betting Services and the Gaming Services on the Website.

You will receive a notification by email. Any such revision or change will be effective immediately on the earlier of a its posting on the Website b notification to you in the form of a pop up message upon login and c notification to you by email or by post.

You should check the Website from time to time to review these Terms and Conditions because they are binding on you. Use by you of any part of this Website at any time following such posting or notification shall constitute your acceptance of such revisions or changes.

No customer support operative has, for the avoidance of doubt, the power to amend these Terms and Conditions. You are not permitted to share your username and password with any other person.

It is your responsibility to safeguard such security access details from any unauthorised use and we recommend that you change your password on a regular basis.

We will not be liable to you for any loss you suffer as a result of any unauthorised use or misuse of your security access details other than as a result of our gross negligence.

You are only permitted to open one account. We reserve the right to close any accounts that we consider to be duplicate accounts and to void any bets made via such duplicate accounts.

You shall fulfil all commitments made on your account in the course of using the Website and be responsible for all communication from your account with us.

You agree that if any other person uses the Website through your account, you shall subject to us taking reasonable precautions against fraud and computer hacking be bound by such use as if it were your own use, and you shall fully indemnify us in respect of any failure by such third party to fulfil any commitments made by such use.

To access any of your account information or to access the Website Service, you must use your security access details i. You may only make deposits and withdrawals to and from your account for the purposes of using the Website Service and we reserve the right to suspend or terminate your account in the event that we suspect that you are using your account for other means.

We may also be required by law or any relevant authority to report any such activity and to abide by that authority's directions in relation to the funds in your account.

You are not permitted to or attempt to sell, transfer or acquire accounts to or from other persons. We may also offer points, tokens, or other items which only have value within the website.

We reserve the right to refuse to honor any claims related to such promotions, games, or other items at our sole discretion and take no legal responsibility for their use.

Users agree that this disclaimer extends to actions by WCD as well as any software malfunction, coding error, or operator error whether past, present or future.

World Casino Directory provides information only and makes no claim as to the accuracy of that information at any time.

Links provided on the Site are for informational purposes only. Our providing the links in no way means we endorse the websites they may lead to, nor do we take any responsibility whatsoever for your actions after leaving this Site.

We make no claim that any of the services or products offered by any website, including the Site, are legal in your jurisdiction.

It is your sole responsibility to know if gambling or any related activity is legal where you are at any time.

We do not offer any legal advice. While some editorial content or information may appear to be a legal opinion, we make no claim as to its veracity or applicability in any situation.

We take no responsibility for how anything presented here is interpreted or acted upon in any way. It is your sole personal responsibility to seek and follow legal advice that pertains to you, your situation, and your location.

No minors are allowed to visit or use the services of the Site. No minors are allowed to register an account with WCD.

By accessing this site you certify that you are at least 18 years of age or older and have reached the age of majority in your particular jurisdiction.

We reserve the right to limit, restrict, or refuse our services to anyone at any time at our sole discretion. No content contained herein is directed at any minor, nor do we collect any information of any kind from children.

To access this site for scholastic purposes you certify that you are at least 18 years of age and have reached the legal age of majority in your jurisdiction.

We are not responsible for any commercial or other transactions that may occur as a result of accessing any hotel, flight, vacation, hospitality, or real estate services from any of these pages.

All links and descriptions herein are for informational purposes only and provided as a courtesy to visitors of full legal age and ability.

World Casino Directory does not process or handle money related to any gambling services - including but not limited to online lottery ticket sales, lottery messenger services, or lottery insurance services transactions of any kind.

Lottery results are provided as a courtesy to our visitors and we make no claim as to whether or not they are accurate. It is your sole responsibility to know and follow the law in all instances.

We make no representation as to the accuracy or truth of any messages posted on the Site by members or guests.

We are not responsible for any interactions between visitors. We will not be liable for any harm or damage resulting from any interactions or any content posted herein.

Please see our Terms and Conditions for more information on your responsibilities as a visitor. We reserve the right without any liability, therefore, to limit, edit, restrict, or delete content posted on the Site.

We do not otherwise control information that may be posted in forums, chat rooms, bulletin boards, user reviews, news comments, user ratings or any other areas open to members and guests.

Any opinions, advice, statements, offers of services or products, or other information or content presented or disseminated anywhere on the Site are those of their respective authors who are solely liable for their content.

You are responsible for and shall indemnify and hold harmless World Casino Directory, its subsidiaries, divisions, affiliates, agents, and representatives against any claim arising from any material that you post or transmit.

By posting, storing or transmitting any content on or to the Site, you hereby grant World Casino Directory a perpetual, worldwide, non-exclusive, royalty-free, right to license to use, copy, display, perform, create derivative works from, distribute, transmit, and sublicense such content in any form, in all media now known or hereinafter created, anywhere in the world.

We respect the intellectual property rights of others and expect our users to do the same. We may remove content that, in our sole discretion, appears to infringe the intellectual property rights of others.

In addition, we may terminate the accounts of users who infringe the intellectual property rights of others. If you are concerned that a user has posted material you believe to be in violation of a copyright, trademark or other protected intellectual property, you should notify us at: Please provide the following information: We may, at our sole discretion, disclose any information necessary to comply with legal requests, court orders, regulatory inquiries, or any government order to do so.

We also reserve the right to refuse to provide such information in order to preserve journalistic integrity or for any other reason we deem, in our sole discretion, to be valid.

We reserve the right to restrict or terminate any and all memberships and or accounts with or without reason, justification, or further notice.

You shall indemnify and hold harmless World Casino Directory, its subsidiaries, divisions, affiliates, agents, and representatives against any claim arising from such restrictions or terminations.

In jurisdictions where such a broad exclusion or limitation on liability for damages as contained herein is not allowed our liability is limited to the full extent permitted by law.

You hereby agree that in no event will World Casino Directory's maximum aggregate liability exceed the total amount paid by You for the particular Service in dispute purchased from World Casino Directory.

The Site contains many links to other websites that are owned and operated by third parties. We have no control over the accuracy, quality or legality of advertised third-party information.

The information practices of third party websites are not covered by this or any other Policy. We are not responsible for the privacy policies of other websites.

You should review such third party's privacy policies before providing any information to them. You should contact these entities directly with questions about their use of the information that they collect.

In addition, several of the commercial services offered on the Site are conducted on third party websites via third party servers.

We do not accept or process payments for any of these services. We urge our users to make sure that any web page that requests credit card information from them is secure, encrypted or otherwise able to handle their payments.

All disputes concerning World Casino Directory will be resolved according to the laws of the jurisdiction of our choosing, regardless of that jurisdiction's laws concerning choice of forum.

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